Terms & Conditions
Last updated: 05 November 2026
These Terms & Conditions ("Terms") govern your use of www.gladefoods.com and any purchase you make from Glade Foods ("we", "us", "our"). By using this website or placing an order, you agree to these Terms. Please read them carefully.
1. About us
Glade Foods sells pure food products, including Rajam Ghee, through this website. Our registered address is Indore, Madhya Pradesh, India. You can reach us at care@gladefoods.com or +91 95896 94769.
2. Eligibility
- You must be at least 18 years old, or place orders under the supervision of a parent or guardian.
- You agree to provide true, accurate and complete information (name, mobile number and delivery address).
- Your mobile number is verified by a one-time password (OTP). You are responsible for keeping your phone and OTP secure.
3. Products and information
- We make every effort to display products, sizes, prices and descriptions accurately. Product images are for illustration; packaging may vary slightly.
- Natural products such as ghee may vary slightly in colour, aroma and texture between batches and seasons. This is not a defect.
- Information on this website about traditional or everyday uses of our products is general information only and is not medical advice. Please consult a qualified doctor for any health condition, pregnancy or infant care.
4. Prices, offers and payment
- All prices are in Indian Rupees (₹) and include applicable taxes unless stated otherwise. Delivery charges, if any, are shown at checkout.
- Prices and offers may change at any time without notice. The price shown at checkout when you place the order is the price you pay.
- Only one offer applies per order. Offers cannot be exchanged for cash and may be withdrawn at any time.
- Online payments are processed securely by our payment partner. We do not see or store your card number, CVV, net-banking password or UPI PIN.
- If a payment is debited but the order is not confirmed, the amount is automatically refunded by the payment partner or your bank, usually within 5–7 working days.
5. Orders
- An order is confirmed only when you receive an order number on the website after successful payment (or after choosing Cash on Delivery, where available).
- We may refuse or cancel an order if a product is out of stock, the price or information was displayed incorrectly, the delivery address is not serviceable, or we suspect fraud. If a prepaid order is cancelled by us, you receive a full refund.
6. Delivery
Delivery timelines and charges are described in our Shipping & Delivery Policy. Delays caused by courier partners, weather, strikes or events beyond our control are not our responsibility, but we will help you track and resolve them.
7. Cancellation, returns and refunds
Please read our Cancellation Policy and Refund Policy, which form part of these Terms.
8. Use of the website
You agree not to misuse this website, including attempting to gain unauthorised access, interfering with its working, placing fake orders, or using automated tools to collect data.
9. Intellectual property
All content on this website, including the Glade Foods and Rajam names, logos, images, text and design, belongs to Glade Foods and may not be copied or used without our written permission.
10. Limitation of liability
To the extent permitted by law, our total liability for any claim relating to an order is limited to the amount you paid for that order. We are not liable for indirect or consequential losses.
11. Governing law
These Terms are governed by the laws of India. Courts at Indore, Madhya Pradesh shall have exclusive jurisdiction.
12. Changes
We may update these Terms from time to time. The latest version will always be available on this page.
13. Contact
Questions about these Terms: care@gladefoods.com · +91 95896 94769