Cancellation Policy

Last updated: 05 November 2026

This Cancellation Policy applies to all orders placed on www.gladefoods.com.

1. Cancellation by you

• Before dispatch: you can cancel your order free of charge at any time before it is dispatched. Call or WhatsApp us on +91 95896 94769, or email care@gladefoods.com, with your order number.
• After dispatch: once the order has been handed to the courier, it cannot be cancelled. You may refuse delivery of a Cash on Delivery order; prepaid orders refused at the doorstep are refunded after the parcel returns to us, minus the actual shipping charges.
• Because our products are food items, orders cannot be cancelled after delivery. Please see our Refund Policy for damaged, leaking or incorrect items.

2. Cancellation by us

We may cancel an order if:

• the product is out of stock or unavailable;
• the price or product information was displayed incorrectly;
• the delivery address is not serviceable by our courier partners;
• the order appears fraudulent or violates our Terms & Conditions.

If we cancel a prepaid order, you will receive a full refund.

3. Refund for cancelled orders

For prepaid orders cancelled as above, the full amount is refunded to your original payment method within 5–7 working days of cancellation. The time taken for the amount to reflect in your account depends on your bank or payment provider.

4. Contact

care@gladefoods.com · +91 95896 94769