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Policies

Refund Policy

Last updated: 05 November 2026

We want you to be completely happy with your purchase from Glade Foods. Because our products are food items, we follow the policy below to keep every customer's food safe.

1. When you are eligible for a replacement or refund

  • The product arrived damaged, broken or leaking.
  • You received the wrong product or the wrong size.
  • An item was missing from your order.
  • The product is past its best-before date on delivery.

2. How to raise a request

  • Contact us within 48 hours of delivery on +91 95896 94769 (call or WhatsApp) or at care@gladefoods.com.
  • Share your order number, clear photos of the product and packaging, and, if possible, an unboxing video.
  • Please keep the product and its packaging until the request is resolved.

3. What is not eligible

  • Opened or partly used products, unless they were damaged or defective on delivery.
  • Natural variations in colour, aroma, texture or graininess (for example, ghee becoming solid in winter or liquid in summer).
  • Requests raised more than 48 hours after delivery.
  • Damage caused by improper storage after delivery.

4. Resolution

After checking your request, we will, at your choice, send a free replacement or issue a refund. We try to resolve every request within 3 working days.

5. Refund timelines

  • Prepaid orders: refunds are made to the original payment method (UPI, card, net banking or wallet) within 5–7 working days of approval. Your bank may take a few additional days to show the amount.
  • Cash on Delivery orders: refunds are made by UPI or bank transfer to the account you share with us, within 5–7 working days of approval.
  • Failed or duplicate payments: if money was deducted but no order was confirmed, it is refunded automatically by the payment partner or your bank, usually within 5–7 working days. If not, contact us with the transaction details.

6. Shipping charges

Shipping charges are refunded only when the product was damaged, defective or incorrect.

7. Contact

care@gladefoods.com · +91 95896 94769 · Indore, Madhya Pradesh, India