Last Updated: August 31, 2026
At Glade Foods, we respect your privacy and are committed to protecting the personal information you share with us when you visit our website, contact us, or place an order for Rajam Pure Desi Ghee.
This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices available to you when you interact with Glade Foods through our website, WhatsApp, or other communication channels.
1. Information We Collect
When you contact us or place an order, we may collect information necessary to process and deliver your order. This may include:
• Your name
• Mobile number or WhatsApp number
• Delivery address
• Email address, if provided
• Product and order details
• Quantity and order preferences
• Payment-related information necessary to confirm your order
• Any other information you voluntarily provide while communicating with us
We only request information that is reasonably necessary to provide our products and services.
2. Information Collected Through WhatsApp
Orders and customer enquiries may be handled through WhatsApp. When you contact us through WhatsApp, we may receive and use the information you provide, including your name, phone number, delivery details, order information, and messages exchanged with us.
WhatsApp is a third-party communication platform and its use is also subject to WhatsApp’s own privacy policy and terms. We recommend reviewing WhatsApp’s policies to understand how information may be handled by the platform.
3. How We Use Your Information
We may use the information you provide to:
• Process and confirm your orders
• Communicate with you regarding your order
• Arrange delivery of your products
• Respond to your questions, enquiries, or requests
• Confirm payments and order-related information
• Provide customer support
• Improve our products, services, and customer experience
• Maintain records of orders and transactions
• Comply with applicable legal and regulatory requirements
• Prevent fraud, misuse, or unauthorized activities
We do not use your personal information for purposes unrelated to our business operations unless permitted or required by applicable law or with your consent where necessary.
4. Sharing of Information
We do not sell or rent your personal information to third parties.
We may share limited information with trusted service providers or business partners when reasonably necessary to operate our business and fulfil your order. For example, your name, phone number, and delivery address may need to be shared with delivery or logistics partners so that your order can be delivered.
We may also disclose information where required by law, legal proceedings, government authorities, or to protect our legal rights, customers, or business.
5. Payment Information
Where payments are made through third-party payment services, payment processing may be handled directly by the relevant payment service provider.
We do not intend to collect or store sensitive payment credentials such as your complete debit card, credit card, UPI PIN, banking password, or other confidential banking credentials.
Customers should never share their UPI PIN, OTP, card PIN, or banking password with Glade Foods or any person claiming to represent us.
6. Data Security
We take reasonable administrative, technical, and organizational measures to protect the personal information we receive from unauthorized access, misuse, alteration, disclosure, or loss.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.
7. Cookies and Website Information
Our website may use cookies or similar technologies to improve website functionality, understand how visitors use our website, and provide a better browsing experience.
Cookies may collect information such as browser type, device information, pages visited, approximate usage patterns, and other technical information.
You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.
8. Third-Party Services and Links
Our website may contain links to third-party websites, services, or platforms. These third-party services may have their own privacy policies and terms.
Glade Foods is not responsible for the privacy practices, security, or content of third-party websites or services. We encourage you to review their privacy policies before providing personal information.
9. Data Retention
We may retain your personal information for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including processing orders, maintaining business and transaction records, providing customer support, resolving disputes, complying with legal obligations, and protecting our legitimate business interests.
When information is no longer required, we may securely delete or anonymize it where reasonably practicable.
10. Your Privacy Choices
You may contact us to ask about the personal information we hold about you or to request correction of inaccurate information, where applicable.
You may also choose not to provide certain information. However, some information, such as your name, contact number, and delivery address, may be necessary for us to process and deliver your order.
11. Children’s Privacy
Our products and services are intended for general consumers and are not specifically directed toward children.
We do not knowingly collect personal information from children in a manner prohibited by applicable law. If you believe that a child has provided us with personal information without appropriate consent, please contact us so that we can take appropriate action.
12. Changes to This Privacy Policy
Glade Foods may update or modify this Privacy Policy from time to time to reflect changes in our business practices, services, technology, or applicable legal requirements.
Any updated version will be published on this page with a revised “Last Updated” date. We encourage you to review this page periodically.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us through the contact details available on our website.
Glade Foods
Website: https://www.gladefoods.com/
By contacting us, placing an order, or using our website and services, you acknowledge that you have read and understood this Privacy Policy.